Job Description

We are seeking a highly skilled and motivated individual to join our team as a System Support Specialist. In this role, you will be responsible for providing technical support and assistance to users of our system. Your primary tasks will include troubleshooting system-related issues, training end-users on system functionalities, and creating comprehensive training materials.

 

Responsibilities

• Offer timely technical support to end-users experiencing system issues

•  Develop and execute test cases to validate system functionality, performance, and security

• Investigate and diagnose reported problems, documenting and tracking issues 

• Provide ongoing system support, guidance, trouble-shooting and training to end-users

• Develop training materials, including user manuals, guides, and videos

• Collaborate with the implementation team to identify and address user training needs during system upgrades or enhancements.

• Stay up-to-date with the latest developments in the system, attending vendor trainings and workshops as needed.

• Collaborate with cross-functional teams to identify opportunities for process improvements and system optimization.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field

• Proven experience in providing technical support and testing for system, preferably with experience in ERP System

• Experience in manufacturing industry is preferable

• Excellent troubleshooting and problem-solving skills, self-motivated with multi-tasking abilities

• Ability to work independently and collaboratively in a team-oriented environment.

• Proficient in creating training materials, including user manuals and videos

• Detail-oriented with a commitment to delivering high-quality results

• Previous experience in training end-users on systems is preferred

Join our team

 

If you are passionate about systems and possess the technical expertise to provide exceptional support to end-users, we encourage you to apply for the position of System Support Specialist. Join our dynamic team and contribute to the success of our organization's system implementation and user training initiatives.

 

Interested parties please send your full resume to: job@charmingprinting.com

 

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